Customer Service - Done The MHI Way!

Posted by Amy, 21 April 2023

In a world full of automated messages and outsourced call centres, it’s easy to think that all companies are the same.

But here at Must Have Ideas, we do things a little different. We’re proud to ALWAYS put YOU, our valued customers, first.

On the wall of our Customer Services office, proudly written in large print is the phrase:

“Treat Every Customer Like Your Nan
and Make Decisions That Make Your Mum Proud”

“Treat Every Customer Like Your Nan and Make Decisions That Make Your Mum Proud”

And we stand by this every day.

That’s why our amazing Customer Services team were short-listed recently in the
Kent Chamber of Commerce Awards – we’re so proud of them!

Here’s some other facts about our incredible team that you may not know…

👉 We’re here to help 7 days a week

🕗 We’re here for you every day between 8am & 8pm

📞 On average, calls are answered within 33 seconds

⌨️ We speak to 400+ customers every day on Live Chat

✅ We have a Trustpilot rating of “EXCELLENT”

👉 We have 73,000+ Trustpilot reviews

📦 We process 5000+ orders every day

🚚 98.8% of all orders are delivered within 2 working days

👉 Less than 0.8% of items are returned

Not yet seen our video where I take you behind-the-scenes in our fabulous Customer
Services Team? Take a look… I think you might be surprised about how we do things here!