Our wonderful Award-Winning Customer Services team are based here in the UK
and are available to help you seven days a week, between 6am and midnight.
You are welcome to get in touch using whatever method is easiest for you:
email, WhatsApp, on social media, over the phone or even by letter.
We're here to help
We know you don't want to be kept waiting, so we'll always aim to get back to you as quickly as possible.
Award-Winning Customer Service
We are committed to giving good old-fashioned customer services and our mantra
is to treat every single customer as we would want to be treated ourselves.
In a world of automated messages and outsourced call centers,
we think you’ll find our approach to customer services refreshing.
Track your order
If you would like to see the status of your order, you can use our handy Order Tracker.
Have you taken a look at our helpful FAQs?
Before contacting us, you may want to see if your question is covered
in our Frequently Asked Questions which are updated regularly.
Write to us
The Ideas Factory, New Hythe Lane, Aylesford, Kent, ME20 6WT
