You will receive your order within 2 working days – but often much quicker than that. 

All orders placed before 2pm are dispatched the same day from our warehouse in Snodland, Kent.

Absolutely not. In fact, we are one of the UKs fastest growing online retailers. We understand that ordering from a company you’ve not used before can be a little worrying, especially if you’ve had a poor experience in the past. 

Therefore, If you’d like to satisfy yourself that we are legitimate before making a purchase, then please feel free to call us on freefone 0800 999 66 55 and speak to one of the team.

Yes. Our site is hosted on one of the world’s largest ecommerce platforms and secured by Norton to ensure that your details are safe. We are registered with the Data Protection Act and abide strictly by the GDPR regulations.

Our wonderful Customer Services team are based here in the UK and are available to help you seven days a week, between 8am and 8pm.

You are welcome to get in touch using whatever method is easiest for you: email, live chat, on social media, over the phone or even by letter. You can find all the details here.

We operate our famous “no-quibble” 100 day money back guarantee. 

We think it’s one of the simplest and fairest guarantees possible: if you change your mind or don’t like your purchase – for whatever reason - you can get a full refund at any time within 100 days of receiving your order.

You can read the full policy here.

We’re based in the funny-sounding Snodland in Kent – we call our home ‘The Ideas Factory’! If you’d like to see what goes on inside, check out our tour of The Ideas Factory!

Customer support

0800 999 66 55

8am – 8pm, 7 Days A Week

Send us a message

Guaranteed response within 24 hours, often much quicker