We’ve put together some of the most frequently asked questions below.
However, if these don’t answer your question, then please do get in touch with our Customer Services
team who are available seven days a week and will be delighted to help.
Your order is usually delivered within two working days.
All orders are dispatched using the Royal Mail Tracked 48 service.
We use Royal Mail, the UK’s most trusted courier, to deliver all orders.
They will keep you updated every step of the way and send you a 2 hour delivery window, so that you know when to expect your delivery.
You are in complete control of your delivery – you can easily change the delivery address, nominate a safe place for delivery or reschedule the delivery for a more convenient time.
You can read more about the delivery process here.
Delivery costs £3.99, no matter how much you order.
Completely safe, yes.
Our site is secured by Norton to ensure that your details are safe.
Additionally, we are registered with the Data Protection Act and abide strictly by the GDPR regulations.
Our amazing team of Customer Service experts are based in the UK and available to help between 8am and 8pm, seven days a week.
You can contact them by phone, email, social media, live chat, WhatsApp or even by letter. You can find all the contact details here.
Absolutely. Our famous ‘no quibble’ 100 day money back guarantee means that if you’re not completely satisfied, or simply change your mind, anytime within the first 100 days, we’ll refund your money – no questions asked. Can’t say fairer than that, right?
We’re based in the funny-sounding Snodland in Kent – we call our home ‘The Ideas Factory’!
If you’d like to see what goes on inside, you can watch our founder, Amy, give you a tour here!
Great – we would love to hear your ideas!
You can submit your idea to us here.
Write to us
The Ideas Factory, Arc Logistics Park, Holborough Road, Snodland, Kent, ME6 5SZ