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August is our Birthday month! We're celebrating with HUGE offers across the store!
Delivered within 3‑5 working days
from family-run UK business
No-Quibble 100-day money back guarantee
UK based customer services
Hassle-free returns guarantee
Returning items is quick & easy
Our wonderful Customer Services team are based here in the UK and are available to help you seven days a week, between 8am and 10pm.
You are welcome to get in touch using whatever method is easiest for you: email, live chat, on social media, over the phone or even by letter.
We guarantee to respond to your message within 24 hours – however, our responses are often much quicker than that. We’ll always get back to you as soon as we can.
We are committed to giving good old-fashioned customer services and our mantra is to treat every single customer as we would want to be treated ourselves.
In a world of automated messages and outsourced call centers, we think you’ll find our approach to customer services refreshing.
If you would like to see where your order is in the process by using our handy Order Tracker.
Before contacting us, you may want to see if your question is covered in our Frequently Asked Questions which are updated regularly.
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Write to us
The Ideas Factory, Arc Logistics Park, Holborough Road, Snodland, Kent, ME6 5SZ
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