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Who wants to wait ages for their order? Not us. That’s why we deliver all orders within 3 to 5 working days – usually much quicker.

From Kent to you as quickly as we can

All orders placed before 2pm are dispatched the same day from our warehouse in Rochester, Kent.

See where your order is in the process

You can use our clever order tracker to check on your order and see what stage of the process it’s at.

Not received your order when you should have?

In the rare instance that you have not received your order within 3 to 5 working days, please contact our wonderful customer services team and they’ll look into it right away for you.

You can find out how to contact the team here.

Remember our no-quibble guarantee

Don’t forget - we offer our famous 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If you’re not happy, we’re not happy and we’ll do everything we can to fix it for you.