We've put together a selection of our most frequently asked questions for you below.
However, if your question is not answered here, then please feel free to get in touch and we'll do our very best to help!
Is it safe to buy from your website?
Absolutely, yes. We take the safety of your data very seriously. Our website is encrypted using the latest technology and is powered by one of the worlds largest and most sophisticated eCommerce platforms. You can shop with confidence on this website.
How can I get in touch with you?
We love to hear from our customers and we pride ourselves on delivering exceptional customer services. We have recently celebrated 100,000 happy customers!
If you need to speak to us, you can either call us on FREEFONE 0800 999 66 55, email us on firstname.lastname@example.org or write to us at: Must Have Ideas Ltd, PO Box 713, Rochester, ME1 9NP
How long will it take to receive my order?
All of our stock is held in the UK, so your order will be delivered to you within 3 to 5 working days. Personalised items take a little longer, naturally, usually 7 to 10 working days.
How can I track my order?
If your item has not arrived and the delivery time has passed, please get in touch and we will happily track your package for you and give you an update. Please email email@example.com or call us FREE on 0800 999 66 55. We're based in the UK and are open Monday to Friday, 9am to 5pm.
Do I need to be in to sign for my order?
No. We know that it's a hassle having to stay in to wait for a parcel, so we do not require your signature on delivery. Our parcels are sent with Royal Mail. Your parcel can be left with a neighbour or in a safe place if you aren't home.
If I don't like an item, how can I return it?
We want you to buy with confidence, so we offer you a 100% no quibble money-back guarantee for 30 days.
Just drop us a line at firstname.lastname@example.org or call us FREE on 0800 999 66 55.
As soon as your item is received back in our warehouse, we'll refund the money to you asap.
We've designed our returns process to be quick, easy and hassle-free.
Where are you based?
We're based here in the UK (Rochester, Kent) and all of our fantastic customer services team are based in the UK too, so you know that you'll always get excellent service whenever you need to contact us.